Introduction
Welcome to the GoDirect mobile application (“Application”), provided by GoDirect Technologies Inc., a company registered in Canada (“Company,” “we,” “our,” or “us”). GoDirect is an eCommerce platform that enlists a wide variety of consumer packaged goods (“Products” or “Items”) sourced from various registered suppliers (including but not limited to manufacturers, farmers, importers, wholesalers) who are authorized to sell in the geographical region including Canada and United States of America (“Geography or “Region”) and makes these products available to consumers like yourself (“Customer”, or “User”). This Privacy Policy aims to inform new Customers who are about to sign up to our Application, or existing Customers who have registered or placed one or more orders, about the collection, use, and disclosure of personal information when they use our application.
Information We Collect
We may collect the following types of personal information when you interact with our platform:
- Reading SMS: In an endeavor to make signup seamless and hassle free, we request access to read SMS messages sent by us from your mobile phone. Which means Application will only access and read SMS messages once during the signup or login process for the sole purpose of verifying your phone number. Your mobile session will remain authenticated till the time you delete the application, or clear data/cache of the application or we send a security patch, or application upgrade. In all such cases where a session needs to be revalidated, we will use the permission granted by you to reread the SMS sent by us. We understand the sensitivity of this request and want to assure you that we will handle your data with utmost care and transparency. We will not access, read, or store any other personal or sensitive information present in your SMS messages.
- Personal information:
- Name: To personalize your experience and address you appropriately while making deliveries and doing customer support.
- Mobile Number: To communicate with you, provide important updates, and for account verification purposes.
- Email Address: To send transactional emails, order confirmations, and promotional offers.
- Home/Work Addresses: To facilitate order delivery and ensure accurate shipping.
- Other Generic Information: Such as food habits, cuisine preferences, family size or similar generic questions which would help our platform for personalization of products and services tailored to your preferences. Whenever such information is asked, there will always be an option to dismiss/skip the same. Nowhere we mandate a customer to give this information.
- Camera Permission: We may request access to your device’s camera to enable you to upload photographs while reviewing products and providing feedback.
- Location Permission: To offer personalized services, we may require access to your device’s location for the following purposes:
- Delivering products to your doorstep.
- Displaying products available for sale in your vicinity.
- Allowing you to place an order from a different location.
- Storage Permission: We may request access to store data on your device when you upload profile photos or other relevant content.
- Payment Information: For seamless payment processing, our application uses a third-party payment gateway integrated with Stripe Inc and do not store any card related information on our application. When a payment transaction needs to be executed, we will transfer a Customer to the secure payment page provided by Stripe. Please review Stripe Inc.’s privacy policy to understand how your payment information is handled. https://stripe.com/en-ca/legal/privacy-center.
Use of Information
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- Personal Information: We use the information collected, including personal data, for the following purposes:
- To facilitate order processing and delivery of products.
- To personalize your experience with relevant products based on your location.
- To enhance customer support and respond to inquiries and feedback.
- Aggregate Data: We may use aggregated and anonymized data for analytical purposes to improve our Application and services.
- Personal Information: We use the information collected, including personal data, for the following purposes:
Sharing of Information
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- In-house analysis: To enhance our services and deliver a personalized experience to our valued customers, our employees responsibly and ethically collect and analyze customer data for in-house data analysis, customer targeting, and more. Through thorough data analysis, we gain valuable insights into customer preferences, shopping behaviors, and trends, which allows us to optimize our product offerings and improve overall user experience. Utilizing this data, we tailor our marketing and promotional strategies to target specific customer segments effectively, ensuring that our communications resonate with our diverse customer base. However, it is important to emphasize that customer privacy and data security are paramount to us, and we adhere to all applicable laws and regulations to safeguard this information. We are committed to earning and maintaining our customers’ trust by utilizing their data responsibly and leveraging it to continually enhance our services for an unparalleled shopping experience.
- Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering the Application’s functionalities, such as payment processing and delivery services. However, we will not share, sell, or disclose any information to third parties for any marketing or promotional purposes.
- Legal Compliance: We may disclose personal information if required by law or in response to valid legal requests.
Your Choices
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- Permissions: You can modify app permissions in your device settings. However, please note that certain features may not be accessible without granting the necessary permissions.
- Opting Out: You have the right to withdraw your consent to Personal information you have shared with us. You can do this by contacting our customer support team at info@go-direct.app or chatting with one of our support representatives through the in-app chat utility.
Data Security:
We implement appropriate security measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is entirely secure. We encourage you to use strong passwords and keep your login credentials confidential.
Children’s Privacy:
Our Application is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have inadvertently collected information from your child, please contact us immediately at info@go-direct.app or chat with one of our support representatives through the in-app chat utility.
Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective when posted on this page, which is available to you on profile page. Please check this page regularly for updates.
Contact Us:
If you have any questions, concerns, or requests related to this Privacy Policy, please chat with one of our support representatives through the in-app chat utility or write us an email at:
GoDirect Technologies Inc.